How does the return process work on eBay?

How do I return an item?

To start a return, find the item in the purchase history section of My eBay.
Select the reason for the return.
The seller is notified of your return request and will send you a return shipping label if they are paying for the return.
Next, pack the item carefully.
Tracking your return package:

How long does it take for eBay to return your money?

Once the item is delivered to the seller, your refund should be processed within 2 business days. Your refund will be sent to your original payment method and funds are usually available within 3-5 business days.

How does a buyer cancel a return on eBay?

To cancel a Return request:

Go to your Purchase history – opens in new window or tab and find the item.
Select See request details in the More actions dropdown menu.
Select Close your request and choose your reason from the dropdown menu.

Can I decline an eBay return request after 30 days?

You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don’t accept returns. You have the option of entering your reason for declining the request, but it will not be visible to the buyer.

Will eBay automatically refund buyer?

If you don’t refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. We’ll automatically relist your item for you. If you don’t want your item to be relisted, simply uncheck the Relist item box when issuing the refund.

Why does eBay charge for a return label?

I don’t accept returns, why do I have to pay for a return shipping label? If the buyer is returning an item because it’s damaged, faulty, or didn’t match your listing description, the eBay Money Back Guarantee allows them to return it for free.

How do you return an item on eBay?

In My eBay, find the item under Purchase history, then in More actions, choose Return this item. Depending on the seller’s return policy, we may put you in touch with them directly. You’ll be issued a packing slip and shipping label. Pack the item and ship it. Check the listing’s return policy before making your purchase.

When does eBay automate returns and refunds process?

Beginning September 14 th 2020, eBay will automate the returns and refunds processes for active managed payments sellers to align the seller experience across the eBay platform. Automation of returns and refunds saves sellers time, and enables them to process returns faster.

How long does it take to get a return label on eBay?

In most cases, we will automatically accept return requests and provide a return shipping label to a buyer wishing to return an item if an eBay label is available. Once received, sellers will have two business days to review the returned item and issue a refund, or ask eBay to intervene.

How does eBay automate the buyer’s remorse process?

eBay automates some steps—like return acceptance when your policy permits returns due to buyer’s remorse. You can customize other steps—like when you issue immediate refunds. This can simplify the entire process for both you and buyers. Click the tabs below to learn more about customizing and optimizing returns.

How does the return process work on eBay? How do I return an item? To start a return, find the item in the purchase history section of My eBay. Select the reason for the return. The seller is notified of your return request and will send you a return shipping label if they are paying…