How do I contact Virgin Mobile UK?

Just give our Customer Care team a call on 150 from your Virgin Media Phone or Mobile, or call 0345 454 1111.

Is Virgin Mobile closing down in UK?

On 6 November 2019, it was announced that Virgin Mobile would end their 20-year contract with BT and EE, and would use Vodafone’s network from 2021, initially for five years.

How do I actually speak to someone at Virgin Media?

If you need to speak to a live customer service representative in Virgin Media customer service you need to dial 0345-454-1111. To speak with a live agent, you need to stay on the line (typical waiting time is about 1-5 minutes).

How do I contact Virgin Mobile?

Just give our Customer Care team a call on 150 from your Virgin Media Phone or from your Mobile, call 0345 454 1111 – Select option 2.

Does Virgin Mobile have a UK call Centre?

There is no direct number to a UK call centre. All calls are routed in the same way, and are picked up by whichever agent is currently free, irrespective of where they are based .

How long does it take to get through to Virgin Media?

Virgin Media Contact: Waiting times So how long can you expect to wait if you dial these Virgin Media phone numbers? Ofcom has reported an average call waiting time of 1 minute 29 seconds to get through to someone on this number, falling comfortably below the average of 1 minute 40 seconds among the top six providers.

Does Virgin Media have a UK call Centre?

Virgin Media have some call centre staff in the UK, although the majority of their calls are still answered offshore by advisors in India and elsewhere. Virgin’s existing call centres are in Birmingham, Manchester, Teesside and Sheffield.

Where can I get help with Virgin Media?

Welcome to Virgin Media’s mobile help and support page. Please pick a category to get started. Still need help? This is the place to resolve any mobile issues you’re having, as we want to make sure you have all the help and support you need.

Do you have to unlock your phone to use Virgin Media?

Unlocking your phone means that it’ll be able to take a SIM from any mobile network provider. The good news is that if you got your mobile phone from us, it’ll already be unlocked. This isn’t always the case for other providers, so if you’ve taken out a SIM only contract with us for a mobile you already have, you’ll need to make sure it’s unlocked.

Is there a freestyle contract with Virgin Mobile?

Freestyle Contracts: Based on either a 24 or 36 month interest free Consumer Credit Agreement provided by Virgin Media Mobile Finance Limited and a 30 day rolling Pay Monthly Airtime Contract with Virgin Mobile Telecoms Limited. Credit check & payment by Direct Debit required.

How do I Return my Virgin Mobile phone?

Pack your phone in the box we’ve sent you then pop it into the Royal Mail postal bag and seal it up. It’s really important to use the packaging we provide to return your phone as there are new laws that set out how lithium batteries, like the one in your phone, are transported.

How do I contact Virgin Mobile UK? Just give our Customer Care team a call on 150 from your Virgin Media Phone or Mobile, or call 0345 454 1111. Is Virgin Mobile closing down in UK? On 6 November 2019, it was announced that Virgin Mobile would end their 20-year contract with BT and EE,…